Privacy Policy

Relay is an AI-powered email assistant operated by Voxility Pty Ltd ("Voxility", "we", "us", or "our"), a company incorporated in Australia with operations in the United States. Our registered address is available on request at [email protected]. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Relay and visit lp.relay.voxility.ai.

We collect the following categories of information: Account & Identity Data — your name, email address, and authentication credentials when you create a Relay account. Email & Inbox Data — with your explicit consent, Relay connects to your Gmail or Outlook account via OAuth to read, categorise, and draft replies to your emails. We access only the minimum scopes required to deliver the service. Usage Data — log data including IP address, browser type, pages visited, and feature interactions, collected automatically to improve the product. Payment Data — billing information processed securely by our payment provider (Stripe). We do not store full card numbers on our servers. Communications — any messages you send to our support team.

We use your information to: — Provide, operate, and improve the Relay service, including AI-powered email sorting, draft generation, bill detection, and task extraction. — Personalise your experience by learning your writing style and communication preferences. — Process payments and send transactional emails (receipts, trial reminders). — Respond to support requests and troubleshoot issues. — Comply with legal obligations and enforce our Terms of Service. — Send product updates and marketing communications where you have opted in. We do not sell your personal data or email content to third parties. We do not use your email content to train shared AI models without your explicit consent.

We share your data only with: Service Providers — trusted sub-processors (e.g., cloud hosting, analytics, payment processing) who process data on our behalf under strict data processing agreements. Google / Microsoft — when you connect your inbox via OAuth, data flows between your email provider and Relay under the provider's own privacy policies. Legal Authorities — where required by law, court order, or to protect the rights and safety of Voxility or others. Business Transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

We retain your account data for as long as your account is active or as needed to provide services. Email content processed by Relay is not stored on our servers beyond the immediate processing window unless you explicitly save items (e.g., to your document archive). You may request deletion of your account and associated data at any time by emailing [email protected]. We will action deletion requests within 30 days.

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, OAuth 2.0 for third-party access, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to: — Access the personal data we hold about you. — Correct inaccurate or incomplete data. — Request erasure of your data ("right to be forgotten"). — Restrict or object to certain processing. — Data portability — receive your data in a structured, machine-readable format. — Withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (with your consent) to understand how visitors use the site. You can manage cookie preferences through your browser settings or our cookie consent banner.

Relay is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the site. Your continued use of Relay after the effective date constitutes acceptance of the updated policy.

For privacy-related enquiries, please contact: Voxility Pty Ltd Email: [email protected] Website: https://voxility.ai